Home Industries Facility Management companies

Keep every building’s tickets moving — and the proof that the SLA held

From the tenant’s report to the closed job: who went out, what was done on site, and an audit file the landlord does not have to chase.

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Facility work is a loop across buildings, not a single workshop. A tenant flags a fault, a technician or a supplier is sent, and the job has to leave a file the landlord can audit. The Work App keeps the ticket, the visit and the sign-off on one timeline — so the SLA is a record, not a story assembled from mailboxes.

Challenges

Does this look like your week?

Where the day slips

A fault sits in a mailbox while the tenant waits
Open jobs and owners that nobody can see on one screen
Maintenance files with gaps when an auditor asks
Several suppliers and buildings, coordinated from separate chats
Audit packs assembled from paper after the walkthrough

What the platform holds

A fault with photo and priority, logged the moment it is reported
The right technician or supplier assigned, queue visible to dispatch
Worksheet, materials and hours captured on the job
Supplier performance in a report a landlord can read
A digital walkthrough on site, with a photo and a sign-off

A typical day

How the day actually runs

A ticket in practice: it is logged, someone is sent, the work is proven on site, the SLA updates when the job closes.

08:00

Fault in

Tenant or dispatcher logs the issue with a photo, a priority and the exact room.
08:15

Sent out

Assigned to the right person or supplier. The queue is on one screen, not in three inboxes.
09:30

On site

The technician does the job and records each step with a photo and a timestamp.
11:00

The file

Worksheet, materials and hours. Traceable when an auditor or a landlord asks.
11:30

Closed

The client is notified, the ticket closes, the SLA report moves. Jobs do not vanish.

In practice

What teams use every day

FM quality is the ticket, the visit, the audit and the report sitting on the same building.

Ticket board

Report, priority, status and owner together. Nothing dies in a mailbox.

Dispatch board

Jobs assigned with a deadline. Dispatch sees every open visit across buildings.

Site files

Logs, contracts and specs available on the floor, not only on a shared drive.

Walkthroughs

Regular checks on a digital list. Quality and compliance are showable.

SLA totals

Response times and costs per building. Clear for tenants and owners.

One channel

Tenants, suppliers and internal staff — not three parallel chats.

Customers

From operations like yours

Multiple properties, one system

Rotating teams across properties used to mean a lot of coordination work. With planning, attendance and client updates in one app we have a clear overview again. Follow-up questions from clients have dropped noticeably.

Szabó Teréz Facility Manager

Visibility across multiple sites

We used to pull attendance and deployments across countries together manually. The Work App now shows at a glance who is working where, and digital time tracking makes reporting much easier. For our international team, that is a real day-to-day improvement.

Kovács Imre Managing Director

Modules