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Leave the site with a signed PDF — not a stack of paper in the van

Dispatch sees who is where, the client sees an arrival window, and the worksheet leaves the job already signed.

A field service morning is the same three questions: who is on which job, when will they arrive, what actually happened on site. The Work App puts the day’s plan, the visit, the signed worksheet and the PDF the client receives on one run — so the evening is not a typing session after the vans come back.

Challenges

Does this look like your week?

Where the day slips

Crews across regions, with no single picture of who is on the road
Paper worksheets that wait until someone is back at a desk
A client who cannot tell when the technician will arrive
A disputed job with no signature and no photo
Billing that starts days after the work was finished

What the platform holds

Today’s visits and a live status on one board
A mobile worksheet with photos and parts, filled on site
GPS status and an arrival window the client can use
A signature on the phone before anyone leaves
A PDF out the moment the job closes

A typical day

How the day actually runs

A service visit in practice: the job is on the plan, the road is visible, the work is signed, the client already has the PDF.

08:00

Job in

The visit lands on today’s plan. The technician sees address, priority and notes at once.
09:00

On the road

Status moves: travelling, on site, done. Dispatch and client stay current.
10:30

On the job

Work, parts and photos recorded on the phone — not rebuilt later from memory.
11:00

Signed

The client signs on the device. The proof is filed before the van leaves.
11:15

PDF out

The report goes to the client. Billing starts from a finished job, not from a tray of paper.

In practice

What teams use every day

Field service needs a dispatch board, a worksheet that is finished on site, and a document the client can keep.

Dispatch board

Today’s visits, priorities and status. Regional crews on the same screen.

On-site sheets

Filled in with photos and a parts list. The office does not re-enter the job.

Client sign-off

Signed on the phone, PDF at once. No missing paper in the cab.

Arrival window

Where technicians are and which visit is next. A time the client can plan around.

Week totals

Jobs done, travel time, revenue. Figures for the week, not a Friday reconstruction.

Notices

Client updates and internal notes on one channel.

Customers

From operations like yours

Work orders handled digitally on site

Our technicians used to send job notes and photos by email or paper, often triggering office follow-ups. Today work orders, images and completion notes go straight into the app. On weak mobile signal the photo upload sometimes needs a second try, our only small gripe.

Horváth Bence Maintenance Service Lead

Visibility across multiple sites

We used to pull attendance and deployments across countries together manually. The Work App now shows at a glance who is working where, and digital time tracking makes reporting much easier. For our international team, that is a real day-to-day improvement.

Kovács Imre Managing Director

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